Chicago 311

Submit Water in Basement Complaint Request

Location

Enter street address to search.
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Photo

Description

* Do you still have water in your basement or has it receded?

* Is water dirty or clear?

How many inches of water in basement?

Has the water gone beyond the basement into the 1st level?

* How many inches of water in the 1st level of your home?

* Where is water coming from? (wall, drain, tub, etc.)

* Are there seniors or disabled living in the house?

* Is this a basement or a crawl space?

* Is this basement a living area? (finished basement)

* What type of home do you have?

Do you own or rent your home?

What type of insurance do you have for your home?

* Is there a hole or depression outside?

* Has flooding occurred in your home before?

Are your gutter downspouts directly connected to the sewer, or do they splash to your yard?

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Reporter

First name

Last name

Enter an email address to receive a tracking number

Phone

Enter as 999-999-9999

Water in Basement Complaint

Report a backup of water in your home or business under this service request. Certain questions need to be answered to dispatch a sewer crew: the address location, whether the water is dirty or clean, where the water is coming from (floor drain, toilet, shower etc.), how many inches of water have backed up and whether this is a basement, crawl space or ground level. Do not use this service request to report water that has entered your basement through the windows.

Instructions

Describe the issue you wish to report including a photo and/or a description.
* Indicates a required field.